Frequently Asked Questions (FAQ)

1. How can I contact your customer support?

  • You can reach our customer support via email at shop@pureinstinctofficial.com

2. Can I return a product if it doesn't fit or I change my mind?

  • All sales are final. We do not offer exchanges, returns, or store credits for reasons such as sizing issues or changes of mind.  We encourage you to refer to our detailed sizing information and product descriptions to make informed decisions before purchasing. 
3. Can I exchange my product?

We do not offer returns or exchanges under any circumstance due to the nature of our drops and the limited quantities available. 

4. How do I wash my clothes?

We recommend washing all items in cold water

Tumble dry on delicate or low heat.

For any designs with print, wash inside out.

Sewn & Cut hoodies wash with cold water and lay flat to dry for best results. These pieces are made of cotton! They will shrink if not washed properly.

Designs with puff print ink, wash inside out. Hang or lay flat to dry to help minimize ink cracking.

5. My credit or debit card is not working
If your credit or debit card is not working, please verify that the following is correct:
  • Credit or debit card number
  • Expiration date
  • CVV/card security code
  • Cardholder name
  • Billing address
  • Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.

6. Do the prices shown on product pages include tax? 

Prices shown on product pages do not include tax. Tax is calculated at checkout based on your shipping address and relevant tax rules.

7. Can I change my order?

Due to the nature of our drops and the limited quantities available, we are unable to make any changes to any orders. Items are marked as final sale and cannot be returned or exchanged. 

8. When is the next drop?

Our drop dates are announced through multiple channels. The best way to stay up to date is to follow @PureInstinctOfficial

You can also subscribe to our email list to be notified.